How Training Failures Cause Cast Aways

In his thoughtLEADERS blog, Mike Figliuolo wrote a piece recently entitled "How Training Failures Cause Cast Aways."

In that post, he chronicles the frustrating experience of trying to return an item to a retail store, and dealing with an under trained and overwhelmed cashier who gets no support from her manager in any way, shape or form.

"How does that apply to the USCGAUX" you ask? Well, if I understand Mike point (and I think I do), it is the old saw - first impressions are lasting impressions. If the public sees our members as untrained and behaving unprofessionally, that will create a lasting impression (which is often difficult, if not impossible to overcome).

Mike also clearly points out the duty of every manager and leader- to provide support and training to our people!

So as we enter the boating season, where we have the most contact with the public - ask yourself - are you providing your members with the tools they need to accomplish their mission? If not, make a course correction ASAP to ensure we don't have any more cast aways.

COMO Ed